Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Response Guarantee

  • Our technical support Department is available round the clock to respond to each of your support requests. Each ticket you post to us will be resolved within less than 60 minutes. If your case requires the help of one of our administrators, we will forward the ticket to the technician in charge and will notify you that the problem will soon be resolved.

  • Top quality support service
  • Top–quality Client Support Service

  • Our tech assist crew will be on duty for you 24/7 to to handle all help inquiry tickets that you send to us. We offer client support for all packages that are installed in advance on your web server. These include our custom built Website Control Panel, the preferred Operating System and also the server administration panel (in accordance with the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • A complete and routinely updated collection of articles is built into our custom–built Website Control Panel. It includes quick tips about how to carry out all the main site managing duties. The Help area offers you extensive how–to article tutorials and step–by–step video courses. You can open the Help section by hitting the Help or Video buttons in the top right corner of each Control Panel section.