Tech Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your help requests will be replied to in maximum one hour after the trouble ticket or email was received. If your issue needs further assistance from an admin, we’ll direct the trouble ticket or the e–mail to the person on duty, right away then leave a note to notify you that more time will be needed for reaching the optimal solution. And if you take advantage of the Optional Admin Services package, all of the server administration services included there will be performed whenever you want.
A Top–Class Customer Support Service
We’ll be online for you 24x7x365 to reply to any questions that you may have pertaining to our Website Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also need help handling server admin tasks, you can order our Optional Admin Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and troubleshooting procedures
An Easy–to–Navigate Help Section
Each dedicated web hosting plan comes with our free–of–charge Website Control Panel, which offers a comprehensive knowledgebase plus a group of step–by–step video tutorials. Whenever you require assistance while working with the Website Control Panel, just click on the Videos or Help buttons in the upper right corner.