24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance without delay, that's why our cloud hosting services come with 24/7 support plus various means of communication. If you don't have an account yet, you can phone us or use our live chat and chat with a live agent, to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up obtaining a service that you can't use effectively. In case you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it requires further analysis. In contrast to the majority of suppliers out there today, we reply to all of the tickets within 1 hour, so you won't have to wait for a whole day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to receive timely support, especially when your website is not functioning efficiently for some reason. All our Linux semi-dedicated hosting plans come with 24/7 customer and tech support, thus in case something happens, you will be able to use various ways to get in touch with us - phone line with a few local numbers worldwide, live chat, emails and support tickets. The first two options are for pre-sales, billing and common issues, which means that in case you don't have an account yet, for example, you'll be able to find extra info for our services, or we will help you with less demanding tech issues. The other two methods are for strictly technical matters or anything that is more time-consuming since it is easier to follow the correspondence between you and our support team. The warranted max answer time for them is just 1 hour, the actual one - 15-20 minutes, therefore you will not have to wait for an entire day so as to get assistance like you may need to do with various other service providers.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server from us, you can contact us 24/7 for any server-related issue or forany problems and / or questions associated with the pre-installed software the server comes equipped with. In case you haven't purchased your VPS server package yet, you will be able to learn much more about our services by giving us a phone call or by employing the live chat service. For more tech problems, you can send an email message or open a ticket through your billing Control Panel and you'll get support within a maximum of one hour no matter the time of the day, even on weekends and holidays. The typical answer time in most cases does not extend past half an hour. If you'd like to have assistance with third-party software, you're able to take advantage of the Managed Services upgrade which you can include to every single VPS package and our administrators can help you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we provide feature 24/7 support via several methods of communication and with a 1-hour maximum answer time guarantee. When you want to learn more about the packages or you have some billing or general questions, you'll be able to call one of the local numbers that we have worldwide or you could use our live chat service and talk to a live agent. For solely technical problems which require the help of a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an email, as all these channels are more appropriate to keep track of a certain matter. The answer time for them rarely surpasses 30 mins, so you can forget all about waiting for a whole day in order to get assistance. The support service is available for all server-related matters, and the pre-installed software. In the event that you'd like to receive help with third-party apps, you can consider obtaining the Managed Services upgrade that we provide with all of the plans.
