Although this isn't the mainfactor to distinguish a reliable cloud hosting provider from a bad one or a reseller from a real provider, the option to call and talk with a live person is a sign that you aren't dealing with a one-person company and that you can get in touch with someone when you're in need of support. The telephone support for web hosting services may vary from basic to professional, thus the problems that can be resolved with a phone call differ based on the specific company. Usually, these matters are simpler and feature billing or first level technical issues since more complex tasks generally need a support ticket where both you and the administrators can follow the proceedings with a particular issue. Nonetheless, the option to phone call your supplier will save you considerable time and efforts for the countless small issues that may eventually show up at the time you manage your hosting account.

Phone Support in Cloud Hosting

All our cloud hosting packages feature phone support 14 hrs a day even on public holidays, so that if you do not have an account yet, you are able to phone us and find out more about our services or whether we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you'll be able to contact the number which is closer to you. If you are a current customer, we can help you timely with any general and billing matters as well as with multiple technical issues to save you time and efforts - we are aware of the fact that in some cases it is easier to speak with a live person to get things done instantly. Of course, some matters simply cannot be taken care of on the telephone, so in such a case you're able to use our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you when you have any queries about the semi-dedicated server packages that we provide. Whether you would like to know more about our packages, you have some billing issue or some general problem, you can call us. Despite the fact that some more complex problems may require a ticket so as to give some time to our technical support crew to analyze, we'll assist you with numerous technical questions on the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the U.S.A., the UK and Australia, we have local phone lines in all of these countries as well. If you are in another country, we also have an international number where you're able to reach us.