One-Hour Response Guarantee

Discover a lot more about the 1-hour response time guarantee and exactly how you, as the customer, may benefit from it.

If you’ve ever got any questions relating to your web hosting account or you experience a problem with your websites, you will have to get in touch with the respective web hosting company’s customer support team. It may not make a difference how fast they’ll respond if you’ve got a general enquiry, but a problem like a faulty script update, for instance, may lead to your site becoming broken or unreachable on the web. And the longer you wait for the support team to lend you a hand, the longer the website will be inoperational. If you offer services or goods online, any outage will affect your site in an adverse way and you can lose current or prospective customers. Lots of web hosting providers, primarily resellers, reply to trouble tickets and emails within twenty four hours, but in the electronic epoch this is far too long, as customers will scarcely ever come back to a website that isn’t working properly over a lengthy period.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reply time for any customer support ticket that you open or any email that you write is just sixty minutes, even in case you contact us on weekends and legal holidays. Whatever the nature of your problem or inquiry may be, we will lend you a hand immediately and will give you the required information to rectify any problem with your websites. The real reaction time normally does not surpass 15 to 20 minutes, which is why you can forget about waiting around for hours to get a problem sorted out or what is even worse than that – waiting around a whole day only to obtain a reply that more information is necessary whilst nothing is fixed. We’ll assist you in an instant because we understand just how invaluable time can be in the dynamic online world. The 60-minute reply guarantee applies to any technical or billing enquiry that you may have connected with our Linux cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our stunningly fast support service. You’ll get a response to any ticket opened through the hosting Control Panel or e-mail sent to our technical and customer support team in less than sixty minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. It often takes much less time to examine and resolve a problem. We’ll provide you with more details in case the solution involves something that should be done on your end. If you contact us during official holidays or weekends, the response time will be exactly the same and given the fact that our support staff is available 24x7x365, you’ll get immediate assistance for any billing, technical or general issue regardless of what time of day or night it is.