Live Chat Support

If your website hosting supplier provides live chat support, you are able to speak with an agent in real-time and learn useful information or get a problem resolved in a very timely manner. The basic advantage of using chat as an alternative to calling to talk with a live person is that you will need just a computer with Internet connection, therefore you will not pay any rates if you're in another state or country. What's more, it is easier to copy and paste info such as domain names, usernames or error messages i.e. details which are sometimes difficult to share with the other party on the phone. The live chat is also a considerably faster approach to contact your web hosting company's support crew in comparison to using a ticketing system. What's more, if some issue requires more time to be taken care of, you can do something different while you wait for support on the live chat, so that you won't waste time - something that's impossible when you are on the telephone.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all of the Linux cloud hosting that we offer and we're able to support you with almost everything live. In case you do not have an account with us yet, we are able to give you more information about the packages in order to help you to get the most appropriate package. If you are a current customer, we will be able to assist you with any general or billing matter and with a number of common technical issues, such as an e-mail address setup in a desktop email client. When you are unable to give us a call for some reason or you are in a country where we don't have a local telephone number, the live chat will be the best choice to contact us. Certainly, some matters need extra time to investigate and test, so you'll need to open a ticket to our technicians, but nonetheless, we will save your time and help you with many issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, therefore if you have any questions about our Linux semi-dedicated hosting plans, you're able to talk with our customer support team at any time regardless if you've already obtained an account or not. In general, the chat service is for pre-sales, billing and common questions and difficulties, yet we are able to assist you with various tech questions as well. We will help you select the right plan for your websites in case you do not have an account yet, we can answer all the billing questions or issues you could have or we can assist you with setting up your new email address on your computer or smart phone - all this will be done timely as our live chat service is online all day, each and every day. Whenever you want assistance, you'll be able to speak to a representative and save a long time.