There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you select is a ticketing system. It is the least complicated means of communication for many reasons. In case no customer care team representative is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. On top of that, you can copy/paste extensive bits of info without worrying about misprints, and if a certain issue requires more time to be resolved or a number of responses need to be exchanged, all the info will be in the very same place, so either party can always see the comments added by the other one. The downside of using tickets to contact your hosting company is that they’re typically separate from the web hosting platform, which means that if you have to supply information or to follow instructions, you will need to use at least 2 different interfaces and this number may increase if you want to administer several domain names. Plus, a lot of hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud hosting is not separate from the web hosting account. It’s an essential part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it at any particular moment with just several clicks of the mouse, without needing to sign out of your account. The ticketing system includes a quick-search field, so you can track down practically any trouble ticket that you have already submitted, if you need it. On top of that, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to fix a given issue even before you actually open a ticket. The response time is no more than sixty minutes, so you can obtain swift assistance at any particular moment and in case our customer care team recommends that you should do something inside your hosting account, you can do it straight away without needing to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more efficient to manage everything in a single location, which is the reason why we’ve implemented a trouble ticket system into the custom-created Hepsia hosting Control Panel, which is offered with every semi-dedicated server package. This will enable you to handle the communication with our client support staff together with your data, which goes to say that you won’t have to memorize an additional user name for some other admin console. You’ll be able to open a new ticket or to check the status of an old one with less than a few clicks while you are browsing the files within your account. Additionally, you can go through older tickets using an intelligent search function or read relevant FAQ articles, which provide solutions to commonly met challenges. The inbuilt trouble ticket system is monitored 24-7-365 with the maximum response time being just one hour, so there will always be someone to help you.